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Shipping & Payment Policy

 
  1. Your item will be sent free to the UK by Royal Mail Special Delivery, insured, fully tracked with signature on delivery. We always keep proof of posting but cannot be held responsible for the parcel once it has been posted. 

  2. If the item is in stock you can expect to receive your purchase within 10 working days, but do get in touch if your order is urgent and we will do our best to accommodate your needs.

  3. Orders for delivery outside of the UK are subject to an additional shipping cost. International orders that are subject to customs duties are the customer's own responsibility.

  4. Online payments will be requested via Paypal. Please contact us if you would prefer to pay by other means, and we will aim to process your order to suit you.

  5. It is important to us that we avoid waste, so your order may arrive in a previously used package. However, your item will be treated to its own new box or cotton bag, and lovingly wrapped in tissue.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Return, Exchange & Cancellation Policy

 
  1. We make every piece by hand with the utmost care, so we are confident that you will be delighted with your new Sarah O'Hana item. However, if for any reason you are not satisfied with your purchase we will be happy to offer an exchange or a credit note within 30 days of purchase.

  2. Alternatively, we will refund a purchase made through this website if it is returned to us within 14 days of your receipt of the order. Items must be returned unworn, in perfect condition, and in the original packaging, via secure, insured mail.

  3. A cleaning and sanitising charge of £5 will be deducted from the refund of all returned items.

  4. We will be making and processing your order especially for you, so if you need to alter or cancel your request please contact Sarah O'Hana within 24 hours by emailing sarah@ohana.co.uk

Customer Care

 

We want you to be happy with your purchase. With years of experience dedicated to designing and making, we are proud of the jewellery and objects that we make to last and hopefully become future heirlooms.

As well as silver, you will find other materials that are sometimes used in Sarah O’Hana’s work. These may be new, old, previously used or found, but form part of the visual language of the piece, and are very carefully and deliberately chosen. Whilst we embrace the ageing qualities that materials take on over time, the following can help you take care of your piece:

  • Silver will keep its colour best when worn frequently. Polished rings will develop a sheen or patina in line with your daily wear and history with it. Keep your piece in its box to avoid scratching with other jewellery and protect it from daylight, which can cause oxidation. You can clean polished surfaces with a proprietary silver cloth or a piece of pencil eraser on satin-finished work.

  • Rubber and leather are durable materials, however you should avoid their contact with perfumes, make-up, hairspray, or detergents as they can cause their deterioration.

  • Wood is treated with quality beeswax before inclusion in a piece. Avoid getting it wet.

  • Fabrics require careful handling and might develop marks through wear. This is a natural ageing process that will show your history with it.

RINGS: can usually be ordered in most sizes, depending on the design. Please get in touch if you do not know your size before placing an order. We can mail out a plastic ring sizer for you to measure your finger.

Please get in touch by emailing sarah@ohana.co.uk if you have any queries.

 

Privacy & Safety

When you visit or make a purchase from www.ohana.co.uk we use the Order Information collected to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We do not sell, exchange or release your personal information to anyone else.

Copyright

All images and content are copyright © Sarah O'Hana 2017–2020.

© 2017–2020 Sarah O'Hana. Website designed & managed by Apostrophe Talent